Client Account Manager

Location: Austin, TX

About CORE:

CORE is redefining the standard for the restoration experience. CORE is a unique take on property damage restoration. Made up of the largest and most capable property restoration service providers. CORE's business model is unlike anything else on the market today and offers elite contractors the ability to be a part of a premier service offering, align themselves with an organization that believes in operating with the highest standards of craftsmanship, quality and integrity, and all, without giving up their independence.

Position Overview:

The Client Account Manager - Property Insurance Carrier Support plays a crucial role in strengthening relationships with our insurance carrier clients and stimulating growth in claims volume and usage of the CORE Managed Repair program. This individual will serve as a primary support person to the national sales team, working closely with both CORE's national network of property restoration service contractors and insurance carrier client teams.

Key Responsibilities:

1. Client Relationship Management:

- Act as the primary point of contact for insurance carrier clients, building and maintaining strong, long-term relationships.

- Collaborate with insurance carrier client teams to understand their specific needs and challenges.

2. National Sales Support:

- Provide support to the national sales team by assisting in client presentations, proposals, and contract negotiations.

- Assist in identifying opportunities for expansion and growth within existing and prospective insurance carrier clients.

3. Contract Management:

- Oversee contract compliance and ensure that the terms of the agreements are met.

- Work with insurance carrier clients to review, renew, and amend contracts as needed.

4. Network Expansion:

- Expand and nurture CORE's national network of property restoration service contractors.

- Identify and onboard new contractors to meet the evolving needs of insurance carrier clients.

5. Program Adoption:

- Promote and support the increased usage of the CORE Managed Repair program among insurance carrier clients.

- Provide guidance and training to clients on the program's benefits and features.

6. Performance Metrics:

- Collaborate with insurance carrier clients to establish and monitor performance metrics and key performance indicators (KPIs) to ensure satisfaction and program success.

7. Issue Resolution:

- Address and resolve client issues or concerns promptly and effectively.

- Escalate complex matters to senior management as needed.

Qualifications:

- Bachelor's degree in Business or equivalent industry experience (preferred).

- Minimum of 3-5 years of experience in client account management, preferably in the property insurance industry or related field.

- Strong knowledge of property insurance carriers, claims processes, and industry trends.

- Excellent communication and interpersonal skills.

- Exceptional problem-solving and analytical abilities.

- Detail-oriented with excellent organizational skills.

- Proficiency in using CRM software and Microsoft Office Suite.

- Ability to work independently and as part of a collaborative team.

How to Apply:

If you are a proactive professional with a passion for supporting insurance carrier clients, stimulating growth, and enhancing program adoption, we encourage you to apply. Please submit your resume, along with a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

CORE is an equal opportunity employer. We value diversity and inclusion in our workplace and encourage all qualified candidates to apply.