132 Manager, Customer Support Jobs in Austin, TX
Sana Benefits is Hiring a Manager, Customer Support Near Austin, TX
- Lead a team of Member Advocates who provide accurate and understandable guidance to members and providers in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
- Consistently hold 1:1's with Member Advocates on your team to provide coaching, give and receive feedback, build trust, and promote career development.
- Perform quality assessments on support interactions, and directly provide feedback to team members.
- Ensure that team and individual goals are met, including inbound support metrics and KPI's.
- Handle ticket escalations from Member Advocates as they arise.
- Assist with ticket triaging, staffing assignments, and other workforce management tasks.
- Work with the administrative side of Zendesk, in order to manage the team groups, views, and other aspects of the team's daily operations.
- Participate in the hiring process to continue growing the support team.
- Lead projects that contribute to the success of the support team.
- Bachelor's degree with 3 years of related experience in social work, patient advocacy, or health coaching preferred.
- Based in Austin, TX or experienced in remote work.
- Excellent communicator.
- Some knowledge of healthcare and/or insurance benefits preferred.
- Entrepreneurial. Self-directed. Excited to build something from scratch.
- Values-oriented. You care about making our healthcare system work better for people and business owners.
- Gritty. You aren't worried about getting your hands dirty and working hard when you need to.
- Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
- Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.
Job Summary
Full Time
$77k-99k (estimate)
07/30/2023
05/24/2024
sanabenefits.com
SAN FRANCISCO, CA
100 - 200
2017
WILLIAM CARVER YOUNG
<$5M
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About Sana Benefits
We know dealing with insurance carriers can be frustrating. Long hold-times on the phone for support, confusing benefits that leave you uncertain about your coverage and paperwork that would stump anyone. From providing simplified plans, to ensuring you pay an honest price, to prioritizing personalized customer service, Sana is on a mission to create a more human health plan that has your back every step of the way. Sana is hiring in Operations, Product, Engineering, Sales and more - APPLY TODAY! http://bit.ly/joinsana
The job skills required for Manager, Customer Support include Coaching, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager, Customer Support positions, which can be used as a reference in future career path planning. As a Manager, Customer Support, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Support. You can explore the career advancement for a Manager, Customer Support below and select your interested title to get hiring information.
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