Job TitleRetention Specialist Agency Texas A&M University - San Antonio Department Student Success Proposed Minimum Salary$17.50 hourly Job LocationSan Antonio, Texas Job TypeStaff Job Description Reporting to the Assistant Director for Retention Initiatives, the Retention Specialist will provide support services to students and special student populations in order to promote persistence towards graduation. The Retention Specialist will assist in coordinating various initiatives that involve working directly and indirectly with students who face barriers to graduation. This position will work in collaboration with faculty and various student support services offices to identify trends and best practices that promote student success Responsibilities: Provides academic program consultation, referral, and follow-ups on a regular basis for students and special populations. Meets one-on-one to build rapport and develops an academic and personal plan to promote student success on their caseload. Coordinates group academic skills instruction programs. Responds and monitors early alerts submitted by faculty/staff submitted and supports students in establishing goals to promote success. Works as a liaison with faculty and academic advisors to case manage students facing barriers to graduation. Supports students’ acclimation to college. Educates undergraduate students about university wide resources. Monitors and conducts outreach to students identified as needing assistance through the university's midterm grading process Gathers and analyzes data and information each semester that is related to academic alerts and retention efforts to disseminate to campus stakeholders. Organize and outreach to students who are not enrolled for the following term. Organize and outreach to students who are at risk of being dropped from classes. Participate and support other retention efforts on campus. Performs other duties as assigned. Required Education: Bachelor's degree in applicable area. Preferred Education and Experience: Master’s degree in Student Personnel Services, Education, or Guidance and Counseling One (1) year of experience in academic services in higher education primarily working with at-risk student populations. Knowledge, Skills, and Abilities: Ability to use the student information systems, BANNER. Ability to use early alerts systems, scheduling systems, and CRM systems. Ability to use good judgment and work effectively under pressure. Ability to work as a member of the team. Ability to work individually or in groups to complete projects. Ability to maintain a high level of confidentiality. Demonstrated experience in and commitment to working with a diverse population. Ability to develop and deliver presentations to students and faculty. Ability to work cooperatively with others and provide excellent customer service to students, employees, and the community. Ability to multi task. Ability to gather, track, and analyze data. Demonstrated experience using Excel or other MS Office software. Excellent verbal and communication skills Applicant Instructions: Please make sure to provide the following documents: Cover Letter Resume / CV References – at least two-three professional references For detailed instructions on how to apply for any position on our website, please use the following link: http://www.tamusa.edu/humanresources/job-opportunities/index.html Summary of Employee Benefits: https://www.tamusa.edu/human-resources/documents/summary-of-employees-benefits.pdf Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at 210-784-2058. In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Established as a standalone university in 2009, Texas A&M University-San Antonio (A&M-San Antonio) is a comprehensive four-year public university that reflects the heritage-rich community it serves. Situated on nearly 700 acres in South San Antonio, A&M-SA is a Military Embracing institution offering over 40 undergraduate and graduate programs to close to 7000 students. A&M-San Antonio is quickly expanding to fill its campus grounds in South San Antonio. Due to the rapid growth, the University's footprint is transforming with Esperanza Hall, the first residence hall having opened in fall 2017, the Science & Technology Building, which opened in spring 2018, Classroom Hall which opened in fall 2020 and our newest building for the College of Business and University Library scheduled to open fall 2022. The University's core values of being “student centered, equity minded, inclusive and respectful, visionary, a catalyst for opportunity, collaborative and committed to excellence”, provide a foundation for its world-class faculty to inspire graduates to be lifelong learners and responsible global citizens. A&M-San Antonio will continue growing as an economic and social catalyst while becoming nationally recognized for student and academic success. Texas A&M University-San Antonio values community engagement, and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Texas A&M University-San Antonio is an Equal Opportunity/ Affirmative Action/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (210) 784-2058. The following links will open in a new tab Texas A&M - San Antonio Home Page Human Resources Home Page Annual Security Report Americans with Disabilities Act Benefit Programs Overview of TRS and ORP Summary of New Employee Benefits Cost of Living Calculator Notice of Nondiscrimination and Abuse