At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist’s work is creative, exciting, and different every day.

As a Specialist II in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction 
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicates with customers in a metrics-driven environment 
• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environmen
• Takes ownership of each customer interaction while treating them with respect and responding with empathy 
• Works both independently and in a team environment 
• Abides by all applicable regulatory and departmental practices and procedures 

Required qualifications, capabilities, and skills

• Reading and speaking in both Spanish and English fluently is required for this role 
• Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face 
• Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment 
• High school diploma or GED required 

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support 
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Call Center, Banking or Finance industry 
• Have a passion for helping people by solving problems, presenting, and explaining solutions 

Work Schedule: 

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. 

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.