At Chase, you will focus on business results by offering options and finding solutions to help our customers. 

As a Fraud Specialist I in our Retail Call Center, you will receive 60 – 80 inbound calls a day. Specialists assist customers in English & Spanish by filing claims on disputed or fraudulent transactions on Debit Card, ATM and ACH transactions Your role will be one that is creative, exciting, and different every day. 

 Job Responsibilities:

• Work in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures