Description

Telgian is looking for a hands-on Customer Service Representative. Are you an experienced team player who is a self-starter, energetic and goal oriented? At Telgian you will experience high level of achievements while developing relationships.

The Customer Support Representative acts as Telgian's front line communication for time sensitive scheduling and dispatching of service orders.

More specifically you will:

· Handling of inbound calls - We are not a call center environment

· Update customer’s external (third party) work order systems by accepting, noting & closing in accordance to their individual metrics.

· Initial call/email triage of scope definition and required response time. Follow up with customer to advise of receipt and acceptance or rejection of request.

At Telgian, we are proud to offer a unique, professional work environment where we consider all of our associates to be part of our family. We provide a competitive salary, a comprehensive benefits package with market leading (low!) health-care costs, and a place to advance your career. More importantly as a values driven organization, at Telgian you will be treated with dignity while having fun in your work!

About Our Company

Telgian Corporation is a worldwide provider of comprehensive fire, security, and life safety services. Headquartered in Phoenix, Arizona, Telgian provides service throughout the U.S., Canada and Mexico. Telgian offers expertise for consulting, inspections, engineering, and design of fire alarms, sprinkler systems, suppression systems, security alarms and life safety programs. We provide our clients a single-source solution for all of their fire protection and life safety needs. Our client base includes top retail chains, commercial building owners, healthcare companies, restaurants and food service, hospitality and insurance companies. We partner with architects, contractors, heavy manufacturers, industrial and commercial corporations, fire and building departments and facility managers to design a system based on our clients requirements and specifications.

Qualifications

Your Qualifications
At Telgian, we are looking for high performing associates to help drive Telgian’s mission to save lives and property in partnership with our customers. To achieve this, you will bring the following qualifications to the table:

• Fire Protection knowledge preferred
• Field Technician experience preferred
• Ability to communicate effectively cross-functionally;
• High School Diploma or GED required; Bachelor degree a plus