1 Helpdesk technician Job in Rensselaer, NY
TekWissen ® is Hiring a Helpdesk technician Near Rensselaer, NY
Position: Helpdesk technician Location: Rensselaer, NY, 12144 Duration: 12 Months Job Type: Contract Work Type: Non-Driving Pay rate: $22.86/hourJob DescriptionSummary:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
- Provides support for software, hardware and networking support for desktops, laptops, and servers.
- Provides maintenance and support on legacy products.
- Supports Core, server products.
- Performs disk replacement on enterprise storage products.
- Installs and maintains PCs and associated software, networks, servers, and peripherals.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds and changes as required.
- Tests and certifies PCs, networks, servers, and client approved applications.
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanour, and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Client Service Support
- Knowledge of ticket system and SLA’s
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
Job Summary
Full Time
Business Services
$51k-63k (estimate)
05/26/2024
10/20/2024
tekwissen.com
ANN ARBOR, MI
200 - 500
1998
Private
STEVE MOMORELLA
$10M - $50M
Business Services
Related Companies
About TekWissen ®
TekWissen provides enterprise software, web development, data warehousing, systems integration, information technology security services.
The job skills required for Helpdesk technician include Help Desk, Service Desk, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk technician positions, which can be used as a reference in future career path planning. As a Helpdesk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk technician. You can explore the career advancement for a Helpdesk technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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