Job Title: Customer Service Representative

JOB ID : CARRJP00001898
Location: Lewisburg, TN
Duration: 1.12 Years Contract
Max Pay: $17/hr on W2

Clearance Required : No

Position comments:

Training:
Training is two and a half weeks long. Half of the time will be classroom training, the second half will be hands on with our systems
Schedule: Regular hours are Monday-Friday 8- 4:30 pm

Job Description :

Manage large amounts of incoming calls Generate sales leads Identify and assess customers

’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Tier 1 Customer Service Representative
We are Customer Service for family of brands.

We serve all North America, including Canada.

Our customer base are distributors of our equipment.
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

What we help them with:

• Dealer referrals to distributors
• Provide customers with order information, assistance
• Product support: Parts and Equipment
• Transactional: Orders, Claims and Invoicing
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.

Responsibilities for this position may include:
- Answer incoming calls and respond to customers emails
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Entering accurate ordering information into a company system.
- Comfortable working in fast-paced environments
- Strong time management and organizational skills
- Proficiency in Microsoft Office Products (Excel, Word)
- Familiarity with SAP and Call Center, and Sales Force a plus
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

Required Skill Set :

Agents must type 60 WPM

• Excellent customer service skills
• Strong written and oral communication skills
• Experience in MS Office
• Familiarity with SAP and Sales Force a plus

- Ability to analyze unlike information and draw conclusions/recommendations
- Strong verbal, written and inter-personal communication skills
- Proficiency in MS Office tools
- High degree of self-motivation to address and improve business needs.
- Sense of urgency, self-initiative, commitment and sense of ownership is a must.
- Superior follow-up and follow-through skills
- Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.

Desired Skills Set :

Typing tests and call center background tests a plus, but not required.

Education Qualification :
Minimum High School Diploma or equivalent

Job Type: Contract

Salary: $15.00 - $18.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Lewisburg, TN 37091: Relocate before starting work (Required)

Work Location: In person