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Description:
Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
What we help them with:
Specific Responsibilities for this position may include:
- Answer incoming calls and respond to customers emails
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Entering accurate ordering information into a company system.
- Comfortable working in fast-paced environments
- Strong time management and organizational skills
- Proficiency in Microsoft Office Products (Excel, Word)
- Familiarity with SAP and Call Center, and Sales Force a plus
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Business Services
$36k-44k (estimate)
12/24/2023
07/19/2024
wilsonhcg.com
TAMPA, FL
200 - 500
2002
Private
JOHN WILSON
$50M - $200M
Business Services
WilsonHCG is an RPO company that provides recruitment, executive search and talent consulting solutions for businesses.
The job skills required for CSR - Customer Service Representative include Call Center, Commitment, Communication Skills, Microsoft Office, Leadership, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR - Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR - Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR - Customer Service Representative positions, which can be used as a reference in future career path planning. As a CSR - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR - Customer Service Representative. You can explore the career advancement for a CSR - Customer Service Representative below and select your interested title to get hiring information.