Our client is Seeking Skilled Health Care Professionals to joining their growing team!

• Are you passionate about the Healthcare Field?
• Do you have at least 2 years of experience in a fast-paced call center or medical environment?
• Do you enjoy problem solving?

• If you answered yes, this opportunity just might be the one!

Customer Support Specialist

On-Site in Tempe, Arizona!

Description:

• Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management
• Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance
• Collaborate with providers and other operations team members to complete urgent tasks
• Ensure a positive virtual (phone, messaging or in-system interaction) experience
• Leverage problem-solving skills as well as support continual process improvement efforts
• Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills:

Medical records, Patient Registration, Patient Access, Customer service, medical terminology, medical billing, medical claims, Insurance Verification, EOB, ERB, Medical Records, prior authorization, Schedule appointments

MUST HAVE QUALIFICATIONS:

• At least 2 years of experience in call center customer roles OR patient facing healthcare service roles
• Strong written and verbal communication skills, including impeccable phone manner
• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

If this opportunity is of interest, please apply directly to posting and text Ashley to schedule an introductory call, *385*204*3136*

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.