Your Core Responsibilities 

• Receive referrals via phone and/or email and accurately enter all provided information
• Make outreach to obtain missing information
• Accurately set appointments into MTI360
• Upload orders and supporting documents into MTI360
• Notate special requests
• Follow instructions for specific carrier/patient customer preferences, guidelines, and contractual service level agreements
• Assist with customer questions and/or requests
• Resolve issues by using proper phone and/or e-mail etiquette 
• Document phone conversations, e-mails and work pertinent to the claims process
• Manage intake inbox
• Correctly manage requests in the emails
• Send notes/ reports when requested

Minimum Must Haves

• Must have 1-2 years’ minimum experience with medical terminology. 
• Possesses the ability to communicate effectively while working in a fast-paced environment.
• Must have experience with Microsoft Office
• Preferred previous experience in the work comp history
• Excellent attention to detail. 
• Strong concern for quality and follows procedures to ensure quality output. 
• Ability to multi-task and manage time effectively
• Ability to communicate with senior leaders of MTI America and clients we serve
• Exceptional written and verbal communication

Additional items to note

• The job description highlights the most critical responsibilities of the role and is not all-inclusive. As MTI America evolves to meet business needs, there may be additional requirements, duties, and qualifications for this job. 
• MTI America is proud to be an equal opportunity employer committed to diversity and inclusion. MTI America prohibits discrimination and harassment of any kind. MTI America takes affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected statuses. 
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Individuals may need to sit, stand, and walk as needed. Reaching above shoulder heights, below the waist, or lifting up to 5 pounds may be required. 
• The job is primarily active for roles in the field; the employee is regularly mobile and must utilize transportation (such as driving), sit, and use hands and fingers to speak and hear.
• The ability to hear, see and speak is necessary for this role. 
• Our offices utilize fluorescent lighting, and the noise level is moderate. For the most part, ambient room temperatures, lighting, and traditional office equipment as found in a typical office.