17 Customer support specialist Jobs in Beaverton, OR
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TEKsystems is Hiring a Customer support specialist Near Beaverton, OR
Description : Attention IT professionals, This is an entry level role that is 100% remote. See below for the details and definitely apply if interested! This is also an excellent opportunity to get into the door of the healthcare industry.
Length of employment : 6 month contract to hire!
Must sit in one of these states : TX, OR, WA, MT, NM, AK, CA
Must be flexible on shift times! The training shift (1st 5 weeks) will be 6AM to 3PM PST
After that you will go through a shift bid process and the shifts will be between 8 AM and 8 PM PST and may include weekends
Top Skillsets :
1. 1-3 months to a one year experience in high call volume environment.
2. 1-3 months to one year experience support Windows OS's and Office Suite
3. 1-3 months to one year experience supporting applications / browsers
Certified A Students with personal experience are welcome
They will be supporting internal employees including doctors and nurses along with admin staff. They can support password resets and even take ER calls if pc's or applications are down.
They take about 30-40 calls per tech per day and use ServiceNow on the call center. Training is 5 weeks, classroom setting, with shadowing calls and a simple test at the end of training.
They can't miss one day of training due to the speed of the class. Training is all about learning the applications and how to use ServiceNow and tracking an incident with multiple domains and applications they can support.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-03-27
Job Summary
Full Time
Business Services
$47k-59k (estimate)
03/28/2024
04/09/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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