** Customer Support Manager - Compliance**

**Job Category****:** Customer Support **Requisition Number****:** CUSTO09815 Showing 1 location **Job Details**

**Description**

DAT Software & Analytics is looking for a **Manager of Compliance Support** to join our award-winning Customer Solutions team in Beaverton, OR.

Youll lead our amazing Compliance team, ensuring were at the cutting edge of compliance, delivery, and solutions.

This is your opportunity to bring your substantial experience with regulatory compliance to an innovative SaaS company that has been transforming the freight and logistics industry for almost half a century.

This position will report to the Senior Director of Customer Solutions.

**Candidate Profile**

* Hands-on, engaged, and responsive leadership skills.

* Proactively seeks ways to streamline systems, gain efficiencies, and find innovative process improvements.

* Steeped in technology, and experienced in software product support.

* 10 years of experience working in regulatory compliance.

**What Youll Do**

* Ensure that DAT has the right people, tools, and processes to create a world-class compliance organization.

* Lead a strong team by motivating, retaining, and hiring high performing talent.

* Seek out and champion new opportunities for process optimization.

* Take ownership of keeping bad players off the DAT network, and work with law enforcement to ensure compliance and all documents as requested.

* Drive the adoption and implementation of integrated support applications and tools.

* Build solid relationships with key stakeholders, and be seen as the go-to leader regarding fraud prevention and carrier qualifications, representing DAT at trade events and online.

* Proactively communicate with all stakeholders changes in policies, laws, and regulations.

**Skills and Experience Youll Need**

* 10 overall years of experience in regulatory compliance.

* Minimum 5 years of experience supervising or managing a high-performance support organization.

* Highly experienced with customer communication, including phone and email, social media, and developing educational materials.

* Strong background in technology; comfortable translating technical details for non-technical audiences.

* Demonstrated experience improving systems; always striving to improve processes.

* Salesforce experience a major plus.

* High school or GED required. Bachelors degree a plus.

**About DAT**

**DAT Software and Analytics** is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. DAT is based in Beaverton, OR, with offices in Colorado, Missouri, Texas, and Bangalore, India.

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**DAT Software and Analytics** embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

**DAT Software and Analytics** offers competitive compensation and an excellent benefit package that includes medical, dental, and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program.

All referrals and rsums are managed exclusively through the Human Resources Department.

**DAT Software and Analytics** will not consider unsolicited rsums from vendors including search firms, fee-based referral services, and/or recruitment agencies.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)