53 Customer support specialist Jobs in Albuquerque, NM
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TEKsystems is Hiring a Customer support specialist Near Albuquerque, NM
IS Customer Support Specialist
Pay Rate : $18 / hr. (This is the max, no negotiations)
Description :
Must be flexible on shift times! The training shift (1st 5 weeks) will be 6AM to 3PM PST
After that you will go through a shift bid process and the shifts will be between 8 AM and 8 PM PST and may include weekends
PSJH is looking to bring on 10 techs' to add to their current team. There call volume has increased due to several factors and need to decrease the hold time.
They will be supporting internal Prov employees including doctors and nurses along with admin staff. They can support password resets and even take ER calls if pc's or applications are down.
They take about 30-40 calls per tech per day and use ServiceNow on the call center. Training is 5 weeks, classroom setting, with shadowing calls and a simple test at the end of training.
They can't miss one day of training due to the speed of the class. Training is all about learning the applications and how to use ServiceNow and tracking an incident with multiple domains and applications they can support.
They MUST sit in the following states :
TX, OR, WA, MT, NM, AK, CA
Experience Level : Entry Level
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
Last updated : 2024-03-26
Job Summary
Full Time
Business Services
$43k-53k (estimate)
03/28/2024
04/09/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Customer support specialist include Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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