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Pharmacy Customer Service Representative
As a Pharmacy Customer Service Representative, youll work in a call center environment, handling inbound calls and some follow-up calls. Your responsibilities will include answering questions related to prior authorization, general inquiries, and occasionally dealing with confidential information. Providing excellent customer service with meticulous attention to detail is essential. Youll accurately enter information into various systems and programs while tracking communication with customers.
Additional Skills & Qualifications:
* Minimum of 1 year of call center experience (preferably in a medical office)
* Acceptable experience with high-volume calls (40 calls per day)
* Average tenure of at least 1 year in the last 4 years
Highlights:
* Privately held company with internal promotion opportunities
* Growth potential into higher-level and leadership roles
* Industry training in pharmacy benefit management
* Opportunity for promotion to Tier 2 Agent with a pay increase
* Conversion to full-time employment typically occurs within 8-9 months
* Ability to explore roles beyond CSR
* Access to benefits like travel discounts, theme park passes, tuition reimbursement, and quarterly bonuses
Schedule:
* Availability required 7 days a week from 5 am to 10 pm (assigned set schedule within those hours)
Training:
* Mon-Fri, 8 am to 4:30 pm for 4 weeks
* Participation is crucial; completion requires an average of 90% on 4 tests
* Mandatory overtime in January and February
Shift Bids:
* Based on performance rankings from training test scores
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
$36k-45k (estimate)
06/14/2024
06/29/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.