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Description:
As a Customer Care Representative you will respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross functional Contact Center. This person will:Respond to customer’s telephone, chat and e-mail inquiries. Respond in a professional and pleasant manner in all interactions.Provide quality service as a differentiator for our company to retain current customers and attract new business.Demonstrate ability to quickly change one’s approach to a situation and adjust to constraints or multiple demands. Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures.Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost/stolen debit cards, demographic updates, stop payments, etc.Protect the bank and customer from exposure to loss, fraud and/or identity theft by complying with all department and company confidentiality guidelines.
Skills:
Customer service, Customer support, banking, Call center
Top Skills Details:
Customer service,Customer support,banking,Call center
Additional Skills & Qualifications:
Must Haves:-1-2 years customer service, banking, retail, insurance, telemarketing/sales experience required-Strong computer skills (40 wpm or more in testing - will be working on dual monitors)-Minimum of a High School diploma requiredNice to Haves:-Associates degree or any other higher education-Previous finance/accounting/banking experience
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About the Company:
TEKsystems
About TEKsystems:
Company Size:
5,000 to 9,999 employees
Industry:
Staffing/Employment Agencies
Founded:
0
Website:
https://www.teksystems.com/en/
Full Time
Business Services
$35k-44k (estimate)
03/06/2024
06/03/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Support, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.