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Description
A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their job tasks without disruptions.
This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity.
The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.
Key Responsibilities:
· Technical Support: Provide first-level technical support to end-users by responding to IT-related inquiries, troubleshooting issues, and resolving problems related to desktops, laptops, printers, and other peripherals.
· Hardware Maintenance: Install, configure, and maintain desktop hardware components, including CPUs, memory, hard drives, and graphics cards and reimage devices.
· Software Support: Install, configure, and troubleshoot operating systems, software applications, and drivers on end-user devices. Assist with software updates and patches.
· Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections. Assist with setting up and configuring network printers and other networked devices.
· Remote Assistance: Provide remote support to off-site or remote employees, assisting with technical issues through phone, email, or remote desktop tools.
· Documentation: Maintain accurate records of all support requests, including issue descriptions, resolutions, and follow-up actions. Update knowledge base articles and documentation.
· Security Compliance: Ensure that all desktops and laptops are compliant with the organization's security policies and standards. Implement antivirus software and security updates.
· Collaboration: Collaborate with IT teams, such as network administrators and system administrators, to resolve complex technical issues and improve overall system performance. Work across all internal and external areas of IT as one team
· Training: Assist with training of new devices, software or new employees.
Qualifications:
Required: Bachelor's or associate's degree in computer science, information technology, or a related field, and CompTIA A certification are required.
Preferred: Bachelor's or associate's degree in computer science, information technology, or a related field, CompTIA A certification, and three or more years of work experience.
Job Type: Contract
Salary: $21.00 - $22.00 per hour
Expected hours: 40 per week
Compensation package:
Experience level:
Schedule:
License/Certification:
Ability to Relocate:
Work Location: In person
Contractor
IT Outsourcing & Consulting
$45k-57k (estimate)
03/29/2024
04/02/2024
tekshapers.com
LAXMI NAGAR, DELHI
200 - 500
2009
SHEFALI ARORA
<$5M
IT Outsourcing & Consulting
The job skills required for Technical Support include Technical Support, Troubleshooting, Operating System, Computer Science, Computer Hardware, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.