We are seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will represent our company in a positive and professional manner. Your main responsibility will be to assist customers with inquiries, provide information about our products or services, and resolve any issues they may have in a timely and efficient manner.

Responsibilities

• Assist customers with inquiries via phone, email, and chat
• Provide information about our products, services, and promotions
• Process orders, returns, and exchanges
• Resolve customer complaints or concerns with patience and empathy
• Keep records of customer interactions and transactions
• Ensure customer satisfaction by providing personalized and efficient service
• Collaborate with other team members to improve customer service processes and procedures

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Proficient in using computer systems and software
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Detail-oriented and highly organized
• Ability to work flexible hours, including evenings and weekends