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SUMMARY OF POSITION
This is a full-time position working on-site in Omaha, NE. The Customer Service Representative is directly responsible for answering all inbound main line calls, transferring calls as appropriate, providing participant customer service through phone calls and emails, booking travel (airfare, hotels, rental cars, etc.) for TotalWellness field staff, entering and verifying information in various online systems and for assisting with other tasks in the Account Management department.
DUTIES AND RESPONSIBILITIES
Utilizing online booking tools to book airfare, hotels and rental cars.
Communicating with field staff on travel needs and reservations.
Adjusting travel arrangements when necessary.
Coordinating travel schedules.
Establishing a working relationship with the TotalWellness field staff and becoming the main point of contact for all travel needs.
Entering, verifying, and updating information in both our event scheduling tool and our online appointment scheduling tool.
Monitoring online participant appointments.
Receiving phone calls from and registering participants for appointments.
KNOWLEDGE, SKILLS, & ABILITIES
TotalWellness is seeking an individual who is willing to take the initiative to make high-level customer service a top priority. This individual must have a very high attention to detail while working efficiently. The individual must possess a high level of ownership and accountability. He/She must be able to demonstrate the ability to manage multiple tasks simultaneously and complete work within an allocated time frame. He/She must be a self-starter with ability to work in a team environment.
The candidate MUST possess and be able to demonstrate effectiveness in these areas:
EDUCATION, CERTIFICATION, & EXPERIENCE
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Ancillary Healthcare
$36k-46k (estimate)
04/24/2024
08/20/2024
totalwellnesshealth.com
OMAHA, NE
7,500 - 15,000
1998
Private
ALAN KOHLL
$500M - $1B
Ancillary Healthcare
TotalWellness is a provider of biometric screenings, flu shot clinics and corporate wellness programs to the employees.
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.