Industry leaders in safety and quality, the Mahaney Group, a Tecta America Company has been installing commercial roofs since 1888. We pride ourselves on our well-trained workforce (no subcontractors) and our low-slope roofing expertise. We are seeking a Service Manager for our Wichita KS location.

The Service Manager will operate and manage the Service Department. Ensuring that the department operates within company guidelines for safety, work is completed in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

The Service Manager will develop billable and quality warranty service items for Mahaney Roofing. This position will manage staff, sales, services, and materials meeting assigned sales and service goals set at annual planning meeting. Provide comprehensive support to sales and project teams by effectively communicating and responding to customer needs. Serve as a resource for sales and project teams, by providing information, answering questions, and assisting local contacts with questions and concerns. Develop and manage lead tracking for the entire company. Develop and manage preventative maintenance calendar and process.

Job Functions:

• Plan, organize, and establish objectives and goals for duties assigned.
• Work with sales staff, developing leads, sales efforts, and promoting the department s services.
• Communicate on an ongoing basis to stay abreast of potential work opportunities.
• Estimate, bid and specify work, and assist sales staff with estimates. Reviews purchase orders, contracts, and proposals to verify intended scope of work and to assure that company policies are not compromised.
• Purchase materials as necessary and maintain department inventory and price material inventory slips.
• Increase revenue by monitoring labor and material costs.
• Provide effective leadership for the service department, i.e., teamwork, motivation, and positive employee relations.
• Respond to customer questions, complaints, and requests appropriately. Perform field inspections and investigations as necessary.
• Handle all day-to-day service department business including review of daily timecards and service tickets, creating service tickets, scheduling, and communicating with field crews and office staff; Assist in collection of past due accounts receivable for service-related work.
• Attending meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed.
• Issue proposals for service-related work.
• Report monthly financials to the Vice President of Operations
• Review existing personnel (field and office) on a regular basis.
• Ensure that field personnel are fully trained to perform their job at a high level. Schedule safety/material/procedure training as needed.
• Review the daily service schedule.

Knowledge, Skills & Experience:

• Four-year degree or equivalent professional experience.
• Minimum five years of experience in production/service role and two years of experience in construction management.
• Problem Solving Ability with the ability to manage difficult customers.
• Strong attention to detail.
• Ability to communicate well in English both written and verbally.
• Ability to calculate figures and amounts such as discounts and interest.
• Proficiency with Internet Explorer, Outlook Internet software, Microsoft Excel, and Microsoft Word.
• Documentation Skills
• Superior Listening and Communications Skills
• Ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with associates.

Compensation & Benefits:

• Salary is commensurate with position, education, and experience
• 401(k) Retirement Plan and company matching percentage
• Individual Health Insurance paid 100%
• Group Individual Life Insurance Policy paid 100%
• Dental Insurance paid 100%
• Individual Vision Insurance paid 100%
• Additional supplemental benefits available
• Eligible for Paid Time Off after 90 days
• Eight paid holidays
• Cell phone stipend
• Truck stipend