4 Helpdesk technician Jobs in Washington, DC
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Tecknomic is Hiring a Helpdesk technician Near Washington, DC
Tecknomic is searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS).
These are full-time, onsite positions with Tecknomic and the project is with BCPSS. This role could become available in early February.
Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.
Deadline to submit your application : February 29th, 2024
What we bring :
- Health, Dental and Vision Benefits
- Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
- Time off : Public Holidays, Vacation Days & Sick Days
- 401K
The ideal candidate must possess the following :
Responsibilities :
Communicates with all levels of customers
- Installs and configures applications and other supported software packages Performs basic troubleshooting and triage of computers via remote computer access and phone
- Resolves routine issues and problems related to hardware and software Creates tickets for all problems called into the Technology Helpdesk
- Quickly escalates issues and problems that are not resolvable as necessary Assists clients with resolving device related issues via telephone support
- Helps determine technical needs of supported systems
- Participates as team member on projects Records activities in the service desk software system Updates / Creates internal supported system documentation Communicate technical issues, risks, and approaches to clients
- Performs other duties as assigned
Required Skills :
- Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
- Experience with remote troubleshooting preferred
- Possession of a valid class C Maryland driver's license or an equivalent is required.
Desired Skills :
- Possession of A (Remote Technician) and Network certification is preferred
- Knowledge of computer operations and support Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
Skill in establishing and maintaining effective working relationships
Skill in effectively prioritizing assignments and tasks
- Skill in communicating clearly and effectively
- Ability to provide consistent quality customer service
Ability to deescalate customers
- Ability to maintain confidential information
Last updated : 2024-05-07
Job Summary
Full Time
$55k-68k (estimate)
05/09/2024
05/08/2024
tecknomic.com
Washington, DC
<25
Related Companies
The job skills required for Helpdesk technician include Troubleshooting, Customer Service, Service Desk, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk technician positions, which can be used as a reference in future career path planning. As a Helpdesk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk technician. You can explore the career advancement for a Helpdesk technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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