Role : Customer Service

Location : Tolleson, AZ (Onsite)

Duration : 12 Months Contract (Good Potential of extension)

Job Description :

The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

May work across other departments to train on resolving different client issues.

The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.

E. Take the call and handle internally vs. Transfer or provide other contacts).

Job Requirements :

Ability to handle a high volume of inbound and outbound calls.

Tremendous customer service skills.

Last updated : 2024-05-01