Role: Customer Service

Location: Matteson, IL (Onsite)

Duration: 12 Months (Contract)

Job Description: Review customer complaints and mechanic reports about vehicle condition.

Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.

Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.

Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.

Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.

Review customer claims to verify that they meet National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.

Qualifications:

High School Diploma or equivalent required.

Minimum of 3-5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred.

ASE certification, estimating preferred.

Valid Drivers License and safe driving record required.

Strong verbal and written communication and organization skills required.