IT Support Specialist

Location: Midtown, NYC

Are you a Tech Expert? - No Code Required! Hand-on Technical, Dive Deep with rich MSP Insight

About Us:Tech Experts is a leading Managed Service Provider (MSP) based in New York City. We specialize in offering tailored IT solutions and support to small and medium-sized businesses. We are committed to delivering exceptional service and innovative solutions that empower our clients to succeed.

Job Summary:

We are seeking a highly skilled and personable IT Support Specialist to join our dynamic team. The ideal candidate will possess expert knowledge of Windows 10/11 desktop environments and have a proven track record in troubleshooting and resolving complex technical issues. With your excellent interpersonal skills, you will provide both remote and on-site support to our clients, ensuring their IT systems operate smoothly and efficiently.

Key Responsibilities:

• Provide exceptional technical support for Windows desktop environments, including installation, troubleshooting, and maintenance of software and hardware.
• Communicate effectively with clients to diagnose issues and deliver solutions, enhancing client satisfaction and retention.
• Maintain and update documentation of client systems and IT processes.
• Collaborate with team members to improve and streamline support processes.

Qualifications:

• At least one year of experience working with multiple clients within an MSP environment. Experience from contracting for a staffing agency does not meet this requirement.
• Strong expertise in desktop support and troubleshooting for Windows 10/11 and Mac OS.
• Windows: Describe your approach to troubleshooting a blue screen of death.
• Mac: How would you address a persistent "beach ball" delay?
• Proficiency in Microsoft Office applications, especially Outlook:
• Outlook: Explain the process for resolving issues with emails stuck in the outbox.
• Excel: Describe the steps involved in troubleshooting a slow-running Excel plugin.
• Word: Detail the process of retrieving a document using the autosave feature.
• Proficiency in troubleshooting mobile devices, including iPhones and Android devices, with a focus on email synchronization, iMessage, and iCloud issues.
• iPhone: Describe the steps you would take to seamlessly replace an old iPhone with a new one, ensuring the user only notices the hardware upgrade.
• Ability to demystify tech jargon for diverse audiences.
• Solid understanding of cloud, virtualization, and cybersecurity.
• Exceptional problem-solving and multitasking capabilities.
• Excellent communication and interpersonal skills, with a focus on client-oriented service.
• Ability to work effectively in both independent and team settings.
• Requirement: Candidates must reside in or be willing to commute daily to the New York City metro area to ensure timely on-site support as needed. This is necessary due to the need for quick onsite responses and frequent physical presence at our client locations.

What We Offer:

• A dynamic, collaborative environment that fosters innovation and encourages initiative.
• Significant opportunities for professional growth and career advancement.
• Competitive compensation package, including:
• Attractive salary
• Comprehensive benefits: health, dental, and vision insurance
• 401(k) with company matching
• Bonus opportunities
• Somewhat flexible scheduling to balance work and personal life
• Work Hours: Monday through Friday during regular business hours, with occasional after-hours, weekends, and holidays as required.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Employee stock purchase plan
• Performance bonus

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Rotating weekends

Experience:

• Managed Services Provider: 1 year (Required)

Ability to Commute:

• New York, NY (Required)

Work Location: In person