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Lead IT Support Specialist
We are seeking an experienced and dynamic individual to join our team as a Lead IT Support Specialist. The successful candidate will have a strong background in IT support, excellent people skills, outstanding leadership skills and a commitment to delivering high-quality service. This role is responsible for leading the team of IT support specialists and acting as an individual contributor and providing day-to-day IT support for foundation team members. Reporting to the Senior Manager, IT Operations, you will be helping to supervise a team of four IT Support Specialists, ensuring efficient ticket distribution, running queue review meetings and maintaining team metrics. Additionally, you will provide second-tier support for SaaS applications and oversee the timely execution of new hires, separations and desk moves.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Day-to-day IT support
Assist with distributing team workload
Run queue review meeting
Team metrics
Provide tier-2 support
Ensure high-quality and timely execution of work
Other
MINIMUM QUALIFICATIONS
Education and Training
Experience
Related Skills & Other Requirements
Physical Requirements
COMPENSATION AND BENEFITS
THE SIMONS FOUNDATION'S DIVERSITY COMMITMENT
Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we are committed to cultivating an inclusive work environment. The Simons Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.
Full Time
Civic & Environmental Advocacy
$128k-160k (estimate)
05/25/2024
07/24/2024
sfari.org
NEW YORK, NY
200 - 500
1994
Private
MARILYN SIMONS
$500M - $1B
Civic & Environmental Advocacy