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We're adding a Support Specialist to our team, who will be responsible for handling inbound phone calls, emails, and texts from borrowers who are looking for help with their account. This individual will oversee our internal collection efforts, including the development and implementation of strategies for improving liquidation, borrower satisfaction, and client satisfaction. This position is intended for someone who is willing and able to handle high inbound volume while navigating multiple software systems.
January believes in doing its part to help close the wage gap that continues to plague much of the US workforce. We offer transparent and equitable compensation packages to all existing and future January team members.
Our compensation range for the Support Specialist role is $56,000 to $60,000. We determine the final package by considering experience, applicable education and training, and relevant skills derived throughout our interview process. Offers will be contingent on a negative background and drug screening prior to employment.
January prioritizes the safety and well-being of our team members and, as such, requires all employees who work from or visit a January office to have proof of COVID-19 vaccination or provide a valid medical or religious exemption.
Full Time
IT Outsourcing & Consulting
$49k-66k (estimate)
07/29/2023
04/09/2024
january.ai
MENLO PARK, CA
25 - 50
2017
Private
NOOSHEEN HASHEMI
<$5M
IT Outsourcing & Consulting
January is a metabolic health company that provides real-time glucose monitoring and personalized machine learning solutions for patients.
The job skills required for Support Specialist (New York City) include Customer Service, Problem Solving, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist (New York City). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist (New York City). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist (New York City) positions, which can be used as a reference in future career path planning. As a Support Specialist (New York City), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist (New York City). You can explore the career advancement for a Support Specialist (New York City) below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/23/2022: Greensboro, NC
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/23/2022: Florence, SC
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/03/2022: Hopkinsville, KY
The specialists work along with the staff members to supervise the assigned projects by an organization.
03/01/2022: Sarasota, FL
The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
01/23/2022: Pueblo, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
04/04/2022: Philadelphia, PA
Proven work experience as a Sales support specialist or Sales support associate.
04/18/2022: Galveston, TX
Tech support specialists need good communications skills.
01/23/2022: Milwaukee, WI
Gain experience with operating systems.
02/19/2022: Grand Rapids, MI
Learn Relevant Tech Skills and Gain Experience.
03/04/2022: Petersburg, VA
Step 3: View the best colleges and universities for Support Specialist.