34 Guest Services Coordinator (Lobby) Jobs in Miami, FL
TB Isle Resort LP is Hiring a Guest Services Coordinator (Lobby) Near Miami, FL
Job Location
JW Marriott Turnberry Miami Resort & Spa - Aventura, FL
Job Category
Hospitality - Hotel
Description
Scope of Position
The Guest Services Coordinator will be responsible for providing courteous and expedient service to hotel VIP guests. He/she serves as the guest personal contact prior to arrival, throughout guest stay and post departure. The coordinator works with many departments throughout the hotel to ensure requests are met in a timely manner. He/she will promote a luxury environment and develop ideas to enhance VIP guests' experience.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Minimum 1-2 years of luxury hotel experience required or equivalent.
- Possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
- Handle a multitude of tasks in an ever-changing environment.
- Effective at listening to, understanding, and clarifying the concerns and issues raised by guests and members.
- Typing skills essential.
- Proficient in Opera, HotSOS or GXP.
- Approach all encounters with guests, associates, and members in a professional and personalized manner.
- Have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient resort operations.
- Coordinate with Front Office team the arrival, departure, and special needs of VIP and Elite guests.
- Identify and solicit potential new Bonvoy Elite members.
- Build rapport with VIPs, Bonvoy Elite members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
- Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.
- Meet deadlines and coordinate among departments the delivery of guests' amenities to their room.
- Handle special arrangements during guest stay and coordinate future visits.
- Maintain database of guest preferences, habits, and special dates; pay attention to detail when planning their special day or event.
- Identify opportunities for upgrades for VIP and Bonvoy Elite guests.
- Work directly with the Rooms Controller to block upcoming VIP and Bonvoy Elite arrivals.
- Be familiar with reservation packages and how to execute them properly upon arrival and departure of guests.
- Serve as concierge for all VIP and Bonvoy Elite guests.
- Maintain consistent and effective flow of communication between shifts regarding VIPs and Bonvoy Elite members in-house.
- Actively participate in daily briefings and meetings.
- Perform any other reasonable duties as required by management.
- High school diploma: 2-year college degree preferred.
- Ability to communicate in the English language. Second language is a plus.
- Strong problem solving and analytical abilities.
- Ability to meet deadlines and work under pressure.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Intermittently twist to reach equipment or supplies surrounding desk.
- Use the telephone and computer keyboard daily.
- Must be physically fit in to lift, pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.
Job Summary
Full Time
$33k-42k (estimate)
05/02/2024
05/18/2024
jwturnberry.com
Miami, FL
25 - 50
Restaurants & Catering Services
Related Companies
If you are interested in becoming a Guest Services Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Coordinator job description and responsibilities
Guest Services Coordinators work to alleviate customer complaints or other problems during their hotel stays.
03/07/2022: Nashua, NH
ACoordinators might oversee other Guest Service Representatives to ensure every team member complies with hotel policies and provide excellent customer service.
04/29/2022: Petersburg, VA
Some Coordinators will take on more front desk activities, or handle day-to-day procedures, whereas other Coordinators might oversee routine activities performed by other employees.
04/05/2022: Santa Cruz, CA
The Guest Service Coordinator is responsible for creating an atmosphere around the concierge desk that welcomes people, and pro-actively anticipates the needs of the guests so solutions can be offered before being requested,
03/31/2022: Bremerton, WA
The guest service coordinatorwill have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
03/02/2022: Dothan, AL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Coordinator jobs
Many Guest Service Coordinators enter their positions through experience only or sometimes with an associate’s degree.
02/19/2022: Houston, TX
A guest service coordinator performs a variety of customer relations duties at a hotel.
02/12/2022: Bakersfield, CA
Guest service coordinator are hospitality specialists who typically work at hotels.
02/14/2022: Huntington, NY
Guest service coordinator must communicate well with all staff to satisfy a tremendous need for personal service and develop a true sense of community for the guest.
04/18/2022: Richmond, VA
There are various methods for resolving problems and conflicts used by the customer service coordinator.
03/01/2022: Bloomington, IN
Step 3: View the best colleges and universities for Guest Services Coordinator.
