Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

The Guest Service Specialist is responsible for providing courteous and competent services to ensure all guests requests are provided in a timely and efficient manner.

Qualifications

REQUIRED:

• Ability to operate computerized hotel system software programs.
• Ability to perform basic math skills.
• Ability to operate office equipment. (i.e., copier, and telephone)
• Ability to read, write, and understand English.
• Ability to communicate effectively and establish and maintain effective working relationships with guests, staff, and management.
• Well organized and demonstrated strong problem-solving skills.

PREFERRED:

• High school education or equivalent. College degree preferred.
• Prior experience in a quality luxury hotel brand
• Fluency in a second language other than English
• Prior experience with HotSOS, Zingle, Alice, MS Shift and Opera or similar Property Management System

EDUCATION AND EXPERIENCE

High school education or equivalent. Bachelor’s degree or four years relevant education and experience preferred. Minimum of three years’ experience supervising a large resort spa preferred.