We are looking for Guest Service Coordinators to handle the volume at Headquarter Toyota. We are seeking people with a strong work ethic and are customer-service oriented who understands the wants and needs of our automotive customers. No previous automotive experience required.

As a representative, you will work with service leads generated through our online marketing campaigns, dealer website and incoming calls. Service leads are increasing in numbers, and you will have many opportunities in our fast-paced environment.

Customer Service experience in any field is welcome, however we are willing to train. If you ever thought of getting into automotive retail, or if you are presently in the business, and want to take your career to the next level, please send us your resume today.

Job Description:

• Follow and maintain relationship with former customers
• Monitoring and contacting leads
• Learning, understanding, and following call and email scripts
• Setting, confirming and following up on appointments
• Performing surveys with customers
• Be able to answer any questions customers may have
• You will be expected to use the CRM (Customer Relationship Management Software) by logging every call, email, and customer communication
• Work well with the Management staff as well as the Service Department

• Adhere to the company’s dress code policy
• Business Development Center background not required but preferred
• Excellent customer service and communication skills
• Strong multi-tasking and organization skills
• Basic computer proficiency & phone skills
• Must work well with others
• Must be flexible with schedule including evenings, weekends and holidays
• Bi-lingual in English and Spanish

Job Benefits:We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Team Atmosphere
• Competitive Pay
• Medical/Dental/Vision Insurance
• Paid Vacation after 1 year
• 401(K) & 401(k) Matching

We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace.All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.