Call Center Agent - Full Time

Do you love Technology?

Do you have a passion for consumer electronics?

Love solving problems and helping to bring our customer’s products to life on the retail sales floor?

Then T-ROC has the opportunity for you! We are hiring Full-Time & Part-Time Call Center Agents focused on supporting product displays at Best Buy for an industry leader in home audio systems, noise-canceling headphones, and professional audio products.

A Call Center Agent is responsible for communicating with field technicians from across the country and helping them troubleshoot and, ultimately, fix our customer’s displays, with the ultimate goal of maintaining both functional and visual merchandising standards for a world-class consumer electronics brand.

Here are the details:

• This role will be remote (home office space required.)
• Connect virtually (phone, email, video chat) with field technicians who are attempting to troubleshoot and fix displays at Best Buy stores across the United States.
• Quickly and accurately diagnose problems with display functionality.
• Keep accurate records of all conversations and troubleshooting steps in our call center database.
• Assist T-ROC leadership with retail display audits and other tasks related to display maintenance.
• Meet all success-measuring benchmarks (SLAs, KPIs, etc.)
• Maintain professionalism, enthusiasm, and positivity throughout every interaction with a field technician.
• Frequently attend training sessions to improve knowledge and performance level.

What’s in it for you:

• Competitive hourly wage!
• Medical, dental, and vision coverage (Available!)
• Paid time off
• Discount programs
• Promotional opportunities - top performers move to leadership and management opportunities

Here’s what you need to ROC this role:

• Energetic, professional, positive, and enthusiastic with excellent communication skills.
• Experience with break-fix activities in the retail environment.
• Call center experience preferred.
• Strong sense of commitment to reaching daily targets while working independently.
• Powerful sense of pride from solving even the most complex problems.
• Passion for establishing rapport and building relationships quickly.
• Equally comfortable communicating via phone, email, and video chat.
• High School Degree or Equivalent
• Will have set hours every week, but some flexibility will be expected to ensure the call center is always covered. Must be willing to work evenings. No weekend work.
• Laptop with camera will be provided.
• You will need office space in your home, preferably 25-50 sq ft to accommodate your daily tasks. Area must be kept neat and tidy for space to be available for virtual shifts.

Who is T-ROC? At T-ROC, we empower people with the Power of People and Technology. You will have in the palm of your hand, the hottest brands rocking the most innovative technologies on the planet! Your knowledge and enthusiasm will be the fuel that brings technology to life for your T-ROC customers!

What it is like to be a T-ROC’ER? Your entrepreneurial spirit will be valued at T-ROC. Your desire to work honestly and with the utmost level of integrity will be appreciated as you amaze customers with your technical expertise. Do you crave change and thrive on achieving the impossible? We do so with gusto and have fun the T-ROC way!