About Brand Crew:

Brand Crew Pro is an innovative firm. Each one of the team members are experts in a previous industry so we have come together to create a super company. We want to have a mix of consumer experience, recruiting, consultative acquisition.

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Schedule:

Monday to Friday

Salary:

$20-$27 per hour

Responsibility:

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.

• Proficiency with computers, especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Being able to speak more than one language fluently would be highly advantageous.

• Health insurance.
• Paid time off (PTO)
• Retirement plan benefits.
• Flexible work schedule.