43 Call Center Agent Jobs in Chicago, IL
The Chicago Lighthouse is Hiring a Call Center Agent Near Chicago, IL
Job Location
Chicago, IL
Position Type
Full-Time/Part-Time
Education Level
High School/GED
Salary Range
$18.00 - $18.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Job Description
STATEMENT OF PURPOSE: To provide the highest level of customer service to members and to the public as it relates to the established procedures set forth by Advocate Health Care wellness program. Answer telephones, provide answers to routine questions, relay calls, and register individuals for classes and special programs, facility and membership information, access to the facility, ongoing customer satisfaction and membership retention.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- Must abide by all protected health information and HIPAA guidelines;
- Answer inbound calls in call center and document all calls;
- Make outbound calls to enroll members into wellness programs;
- Schedule appointments;
- Collaborate with wellness coaches and nurses;
- Provide program information and education to members utilizing established protocols, procedures, and educational methodologies via the telephone in an accurate and courteous manner.
- Encourage members to appropriately utilize services in an effort to improve the health and well being of all members. This might include education about the importance of preventive care or specific information about the member's condition or disease state;
- Provide ongoing education for all members based on individual needs identified through assessments, questions, or conversations, direction from care managers or system identified needs;
- Identify barriers to behavior change and work with member to assess willingness to change.
- Assist with special projects and/or other duties as assigned by Supervisor
- High School diploma/GED required; Associate's Degree plus;
- Minimum of one year experience as telephonic customer service experience, preferred;
- Superior communication and interpersonal skills;
- Experience with standard office computing environment and software including Microsoft Word and Excel and database software; proficiency in typing, word processing;
- Minimum one year experience in a health care, education, or community based service field, required;
- Bi-lingual English/Spanish skills, preferred but not required;
- Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
Job Summary
Full Time
$33k-43k (estimate)
04/25/2024
05/10/2024
chicagolighthouse.org
GLENVIEW, IL
200 - 500
1906
JANET SZLYK
$10M - $50M
Social & Legal Services
Related Companies
About The Chicago Lighthouse
The Chicago Lighthouse is a world-renowned social service organization serving the blind, visually impaired, disabled and Veteran communities. Recognized as a pioneer in innovation since 1906, The Chicago Lighthouse provides vision rehabilitation services, education, employment opportunities and assistive technology for people of all ages. We welcome you to view our available job postings by visiting https://chicagolighthouse.org/careers/ The Chicago Lighthouse values your online security when applying for a job. During the application process: 1. We never ask for confidential information, suc...h as your social security number, drivers license number, or banking information. 2. We never require any money or fees to apply, such as for background checks or application processing. 3. We never conduct interviews online via chat rooms.
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The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
