ORGANIZATION

- Assures highest possible level of visitor and guest satisfaction by providing superior customer service.

- Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries

PRIMARY DUTIES AND ACCOUNTABILITIES

- Room Assignments, Changes, and Issues

- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.

- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.

- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service

- Offers guests assistance whenever possible.

- Responsible for resolving escalated customer relations issues.- Answers inquiries pertaining to hotel policies and services.

- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

- Responsible for positively representing and promoting the property.

- Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.

- Properly compiles, completes, and distributes reports to all management and relevant staff.

- Reports any maintenance, security, or safety issues to the appropriate staff.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

- High School Diploma or GED required.

- Previous front desk experience highly preferred.

- Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.

- Excellent organizational and prioritization skills.

- Ability to work well and collaborate with others.

- Superior customer service skills.

- Excellent communication skills.

- May be required to stand for an extended period of time.

- Able to work a flexible schedule.

Job Type: Part-time

Pay: $11.00 - $11.05 per hour

Expected hours: 24 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Clinton, AR 72031: Relocate before starting work (Required)

Work Location: In person