We are looking for friendly and reliable Front Desk Agents for our 3 pm-11 pm shift and on our Night Audit Shift from11 pm-7 am. Candidates with strong people and customer service skills are encouraged to apply! Weekends ARE required for these positions.

As a hotel front desk clerk, it is your primary responsibility to handle telephone, online, and in-person bookings. You will welcome guests when they check-in, arrange for their settling in, inquire about their needs and prove helpful as much as possible to convey the best impression. You must be pleasant, personable, well-groomed, and must possess excellent communication skills. We like candidates to be balanced, courteous, and remain unflappable.

Hotel Front Desk Clerk Duties & Responsibilities:

• Manage front desk operations such as handling telephone and online queries
• Manage hotel bookings
• Handle registration, check-in, and check-out
• Inform potential guests about services and accommodations
• Manage billings, payments, credit card operations
• Respond to guests and provide information and services as may be needed about travel, local sightseeing, transport, flights, and local area information.
• Cooridnate with other departments within hotel as needed
• Manage group bookings and reservations
• Tackle problems efficiently and affably.

Hotel Front Desk Clerk Requirements:

• Pleasant personality, well-groomed, polished, and cultured in speech and actions
• Excellent communication skills
• Multi-lingual capabilities are an additional plus
• Prompt, responsive, helpful attitude
• Patient, understanding, and attentive to guests
• Sharp enough to identify clients who may be problematic or with special needs
• Timely and punctual

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person