Best Western Plus is looking for a weekend Front Desk Agent. The schedule is Saturday and Sunday 3pm-11pm. The job duties include:

Greet guests in a friendly, professional manner recognizing members in a timely manner

Proficient with technology

Check guests in, issue room keys provide information on hotel services and room location

Ensure required identification is taken from guests at check-in matching the method of payment provided by the guest at the same time while in line with local legislative requirements

Answer phones in a prompt and courteous manner

Up-sell rooms where possible to maximize hotel revenue

Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions

Accurately process all cash and credit card transactions using established procedures

Arrange for sending and receiving of packages

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

Job Types: Full-time, Part-time

Salary: $14.00 - $14.50 per hour

Benefits:

Employee discount

Flexible schedule

Schedule:

8 hour shift

Day shift

Evening shift

Holidays

Monday to Friday

Weekends as needed

Work Location: In person

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 16 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift

Work setting:

• In-person

Work Location: In person