TITLE: Lube Logistics Manager

LOCATION: Houston, TX

POSITION REPORTS TO: Director of Lubricant Operations

COMPENSATION: Commensurate with experience

SCHEDULE: Monday through Friday, 8:00am - 5:00pm; some overtime and some weekends may be required.

INTERNAL TRANSFERS: To qualify for an internal transfer at Sun Coast, you must have been in your current position for a minimum of one year and be in good standing. Internal applicants should notify their supervisor or manager of their interest in the new position.

RESPONSIBILITIES

*Oversee the daily operations of the dispatch department, ensuring optimal efficiency, effective routing of trucks and personnel ensuring on time deliveries

*Manage and monitor the performance of dispatch staff, providing training and guidance to improve productivity and service

*Ensure compliance with transportation regulations and safety standards across all dispatch activities

*Respond to escalated issues or complaints, resolving problems swiftly and maintaining positive relationships with customers and staff

*Coordinate with other departments such as sales, customer service, and terminal managers to align dispatch activities with overall business objectives

*Ensure dispatchers are regularly monitoring driver performance and mitigating inefficiencies within their control

*Continuously assess and improve logistics processes, identifying areas for cost reduction, performance enhancement, and risk mitigation

*Contribute to fostering a positive team culture that encourages open communication, teamwork, and continuous improvement

*Responsible for reviewing employee performance, coaching and progressive discipline, addressing complaints and resolving problems

*Responsible for maintaining dispatch and driver scheduling to ensure adequate coverage

*Ensure customer requirements and procedures are communicated to dispatch and drivers and customer expectations are met

*Enforce and support all company policies and procedures

*Other related tasks and projects as assigned by manager