POSITION SUMMARY:

 (Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)

The Manager of Revenue Operations shall oversee and lead processes within the vendor management pillar for Steward Health Care. This position includes the management of operations performance, operations transformation, and personnel, as well as the monitoring of selected vendors, both onshore and offshore. The manager is passionate about the mechanics of successful vendor management and seeks innovative solutions with their team to optimize performance. The Manager will be knowledgeable of the hospital revenue cycle process, skilled in establishing and maintaining vendor relations, and have an innate interest in analytical research. The position will report directly to the Sr. National Director of Revenue Cycle Vendor Management.

KEY RESPONSIBILITIES:

(Use bullets for specific responsibilities)

• Establish and maintain relationships with vendors and ensure proper contract performance.
• Oversee and help ensure the accuracy of vendor invoices, and the monthly invoice accrual process.
• Ability to interact with Revenue Cycle leadership regarding vendor operations and performance.
• Assist with the execution of key vendor risk management activities.
• Ensure daily, weekly, monthly achievement of Revenue Operations key performance indicators.
• Ability to define, quantify, qualify, and reconcile vendor placement, performance, and invoice reconciliation.
• Conduct regular meetings with team to review productivity metrics, reaffirm weekly/monthly goals, provide coaching/training and ensure work is appropriately prioritized.
• Maintain a culture of compliance and uphold SHC revenue cycle policies within the operation.
• Manage the deployment, and direction of complex programs and processes at the direction of the Sr National Director and other Senior Leadership.
• Collaborate with other managers to create solutions that positively impact the organization.
• Stay current on industry and changes that impact the operation. Take timely steps to update systems as needed to stay within guidelines. Knowledge of state and federal regulations as they pertain to billing processes and procedures.
• Excellent ability to understand and interpret statistical reports and perform quantitative analysis.
• Knowledge and understanding of insurance claim processing and third-party reimbursement.
• Knowledge of the principles of Information Systems to effectively analyze and make decisions, ideally familiarity with the Meditech system.
• Ability to work both independently and as the leader of a team
• Ability and desire to take initiative.
• Ability to demonstrate a commitment to continuous learning and to operationalize that learning.
• Ability to deal effectively with difficult people and/or difficult situations.
• Ability to willingly accept responsibility and/or delegate responsibility.
• Ability to set priorities and use good judgment for self and staff.
• Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

(Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)

• Ability to manage multiple projects simultaneously with aggressive deadlines
• Extensive knowledge of revenue operations within the vendor management pillar
• Ability to measure team's productivity and quality
• Extensive process management and process optimization experience
• Experience managing employees in a fast-paced, dynamic work environment
• Effective analytics creation and interpretation of data
• Hospital operations experience
• Microsoft Office (Word, One Note, Excel, Outlook, PowerPoint)
• Excellent verbal and written communication skills

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

1. Education: Bachelor’s degree in business/healthcare or MBA preferred
2. Experience: 4 years progressive management experience within revenue operations
3. Certification/Licensure: none
4. Software/Hardware: none
5. Other: Required to travel throughout Steward locations as needed
6. Travel: Minimal requirements