Company DescriptionTekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Job DescriptionRole : Service Desk ManagerLocation : Sandy Springs, GAType : Full-time employeeSalary Range : Can be discussedRequirements:• Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience • 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm.• Excellent written and communication skills.• Proven track record of successful staff development, leadership and team management.• Experience defining, implementing and reporting on SLA’s• Proven experience implementing key support metrics that provide adequate information to Sr. Management.• Experience utilizing an incident and request management software and associated processes• Prior experience building/expanding a Service Desk Globally highly desired• Prior experience developing and implementing support plans for custom software and third party applications highly desired• Prior experience working with ITIL framework highly desired• Prior experience working on IT Service Desk preferred• Prior experience in Project Management / New business Transition preferred• PMP (Preferred)Additional InformationThanks & Regards,Chris Zion734-274-2717Chris at tekwissen dot com