Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping Department. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, are trained and meet standards. Empower the housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.

DUTIES AND RESPONSIBILITIES

• Manage department within budget.
• Assign rooms to housekeepers using Opera system
• Work with the General Manager to accurately forecast expenses.
• Work with the General Manager on analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget.
• Ensure department staff is trained in control procedures and outlined by internal audits, and that these procedures are consistently followed.
• Manage functions including interviewing, selection, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
• Maintain a positive, cooperative work environment between staff and management.
• Resolve employee grievances fairly and timely with the assistance of the General Manager.
• Ensure employees fully understand performance standards, review process, and reward successes.
• Manage safety program to protect guests and employees and which meets IHG requirements.
• Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels.
• Submit work orders to the maintenance department on a timely basis and follow up to ensure completion.
• Manage security procedures such as key control and lost and found.
• Coordinate with General Manager and Chief Engineer in the repair and maintenance program as related to guestrooms and public areas.
• Demonstrate positive leadership, which inspires employees to meet and exceed standards.
• Maintain neat, organized, and clean work areas.
• Maintain inventory of guestroom and housekeeping supplies including all month-end inventory.
• Report all unsafe conditions immediately.
• Select, train, supervise, develop, discipline, and counsel employees according to policies and procedures.
• Coordinates all the needs of the housekeeping department.
• Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
• Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained.
• Maintain lost and found.
• Coordinate training for new employees.
• Perform in the capacity of any person supervised to include cross training.
• Perform all other duties as assigned by Managers.

Qualifications Include: (not limited to)

• Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Ability to read and speak English.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift
• Rotating shift

Experience:

• Housekeeping management: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Springfield, IL 62711: Relocate before starting work (Required)

Work Location: In person