The Division of Apprentice Standards (DAS) is responsible for promoting, developing, and servicing registered apprenticeship programs in the Commonwealth of Massachusetts. The Administrative Coordinator is a highly organized problem solver with strong communication skills who serves as an administrative support person to senior management, assisting with program support, office administration, event coordination and scheduling.

Duties and Responsibilities:

* Supports Director and Undersecretary with scheduling of activities, usage of zoom, Microsoft Teams, and outlook calendar management.

* Coordinates and administratively supports the Apprenticeship Council including scheduling, compliance, report preparation, member outreach, and related duties.

* Responds to sponsor, constituent, and stakeholder inquiries with strong customer service skills.

* Ensures coordination and compliance with established DAS standards, regulations, policies, and operating protocols.

* Exhibits knowledge of and experience with the ePlace portal system and apprenticeship database to provide technical assistance as needed.

* Participates in special projects and working groups to accomplish agency objectives and goals.

* Develops and maintains records and files relating to apprenticeship.

* Attends meetings, taking meeting minutes and reporting back to the Senior Operations Coordinator/agency teams as necessary.

* Acquires a working knowledge of the responsibilities of each DAS Team and supports their processes as feasible.

* Sends data and other correspondence to partner agencies, both federal and state, as assigned.

* Provides technical assistance and advice to people both inside and outside the Agency on issues related to apprenticeship and regulatory requirements.

* Visits sponsor sites with DAS staff as needed to enhance quality assurance efforts and review sponsor procedures.

* Types reports, letters, memoranda, and related forms, and assists the work of the Department as assigned.

* Assists in the compilation of monthly performance measures reports for the agency.

* Assists with records retention schedule as necessary.

* Supports implementation and administration of EOLWD Apprenticeship maintenance and expansion projects.

* Actively participates in trainings, meetings, conferences, and other professional development opportunities.

* Works in concert with other administrative coordinators to assist with onboarding activities, staff meetings, information dissemination and location, supply ordering, office, and production room organization, collaborates on best practices and process improvements and presents to leadership.

* Utilizes various technologies, including remote applications, to effectively administer work.

Preferred Qualifications:

* Intermediate computer skills including use of Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

* Ability to navigate proprietary database systems. Knowledge/familiarity with and usage of SharePoint, Microsoft Teams, and remote communication platforms: Webex, Zoom, Go-To Meetings.

* Strong organizational, interpersonal, verbal and written communication skills. Ability to write concisely to express thoughts clearly, and to develop ideas in logical sequence.

* Ability to follow written and oral instructions and understand, explain, and apply general laws, rules, regulations, policies, procedures, governing agency activities.

* Ability to assemble information/documents in accordance with established procedures, in proper format.

* Ability to establish and maintain harmonious, professional working relationships and engage tactfully with others.

* Ability to adjust to varying or changing situations to meet emergency or flexing program requirements.

* Ability to exercise discretion and accept direction in handling confidential information.

* Ability to use proper grammar, punctuation, and spelling.

* Ability to prepare documents and reports accurately.

* Ability to assist customers of diverse backgrounds.

* Ability to follow guidelines and procedures.

* Knowledge of software applications such as desktop publishing, project management, spreadsheets, and database management.

* Ability to accurately record information provided through written or oral expression and produce concise, accurate meeting records.

Please submit a resume and cover letter with your application.

SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION'S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL BE UTILIZED FOR PLACEMENT WITHIN THE SALARY RANGE.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. *

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. *

* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.