Introduction
The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (“OAG") has the general charge, supervision, and direction of the legal business of the State, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials and institutions of State Government. As Maryland's 47th Attorney General, Anthony G. Brown, leads the Office with a key focus on equity, justice, and fairness.
GRADE
11
LOCATION OF POSITION
Office of the Attorney General
Consumer Protection Division
9200 Basil Court, Suite 301
Largo, MD 20774
Main Purpose of Job
The Office of the Attorney General is seeking applicants for an Administrative Aide to provide support to the Mediation Unit (MU) of the Consumer Protection Division, which assists consumers who are having disputes with a business concerning the purchase of goods or services.
This position provides an opportunity to help people resolve problems that they encounter in purchasing goods or services and to protect Maryland’s most vulnerable residents from deceptive practices and to help people who have been victimized by those practices.
POSITION DUTIES
Job responsibilities include: initial processing of consumer complaints (paper and electronic), including referring to other agencies when appropriate; entering, validating, and maintaining complaint data in the MU's databases; creating and managing consumer complaint files for internal routing; written and oral communication with consumers, businesses, referral entities, and others; typing and/or editing correspondence; receiving and screening telephone calls; interacting with the public; processing incoming faxes; assisting with the closing of case files; copying and scanning; and otherwise assisting with the general administration of the MU.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience in administrative or professional work.
Notes:
1. Candidates may substitute additional education for required experience at a rate of one year of post-high school education for one year of experience.
Applicants must have strong organizational and writing skills, the ability to juggle multiple priorities in a fast-paced environment.
DESIRED OR PREFERRED QUALIFICATIONS
The ideal candidate will possess:
1. Work experience using the Microsoft Office suite and using a database programs.
2. Knowledge of, or work experience with consumer protection laws.
SELECTION PROCESS
Applicants who meet the minimum, selective, and preferred qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447. TTY Users: call via Maryland Relay
If you have specific questions about recruitment, please call 410-576-6440 or email jobs@oag.state.md.us.
The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.
