Customer Service Specialist - $19.75 / hr

US-IL-Bloomington

Job ID : 2023-34324

Type : Regular Full Time

of Openings : 1

Category : Customer Service

Bloomington, IL

Overview

We are not just offering a job but a meaningful career! Come join our passionate team!

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional...

At State Farm we invest in our employees by providing a competitive Total Rewards package :

Compensation :

Care Center Specialist I : $18.50 / hr.

Care Center Specialist II : $19.75 / hr.

You are also eligible for :

• 10% shift differential available for specific hours and weekends
• An annual bonus based on individual and enterprise performance
• Annual merit increases

Total Rewards Benefits :

We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places :

• Accrued Paid Time Off (PTO), plus :
• 5 days of Life Leave to take care of yourself and your family
• Paid Volunteer Time
• Annual Celebration Day to celebrate what's important to you
• Parental Leave for mothers and fathers
• Wellnessand mental health programs
• 401(k) Savings Plan
• Medical, Dental and Vision
• Health Reimbursement Account, Health Care Flexible Spending Accounts, and Life Insurance
• Tuition Reimbursement / Community College Tuition Program
• Discounts from hundreds of retailers through our Perks at Work program
• Development and Mentor programs designed to help our employees grow and achieve their specific career goals
• Employee Resource Groups - State Farm's Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected.

The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy.

Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team!

Location : These positions are open to candidates who live within 100 miles of Bloomington and in the state of IL and can commute to the office within the same day.

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm.

It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Who are we?

State Farm's Enterprise Care Center (ECC) champions profitable growth by providing quality customer interactions and products through simplified processes, technologies and the excellence of our people.

When you join our team, you will execute on our philosophy and fundamentals to serve the evolving needs of our customers and provide remarkable customer service.

The Care Center Specialist I and II roles include opportunities to answer inbound calls and / or chats from Agents and Team Members, customers and / or employees.

Multiple positions exist in ECC. By applying for this, you will be considered for one of the following positions :

• Personal Lines or Business Lines Underwriting Contact Center
• Life / Health Response Center
• Billing
• Internet Support

We are looking for individuals who are shift flexible and must be able to successfully complete training. Shifts likely will fall within the hours of operation of 7 am - 9 pm.

Weekends and / or holidays may be required based upon the position.

Training will vary by position and will be provided to you later in the competitive process. Limited time off will be granted during the training.

Schedules during training are subject to change based on business need.

Once training is completed, various work shifts apply depending on business need and the function where each employee is placed.

Our team works in a shift environment and may include holidays based on workload and job requirements. Schedules may change based on business need and will require flexibility.

We may not be able to make schedule accommodations as you must be available to all shift times.

Due to the extensive training, new team members eligibility to compete for other roles and promotional opportunities may vary.

As a guideline, competing for lateral positions may be possible at 12-24 months and 6-12 months for promotions depending on the length of training and initial role assigned.

Work Environment : This is a hybrid role, meaning you will work from home most of the time with some time collaboratively in office.

Training work arrangements will be shared prior to start date. For a successful work environment, you will be asked to have a reliable source of internet and space free from distraction for your time working at home.

Qualifications

Our Care Center Specialists demonstrate the following skills in their day-to-day work :

• Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and / or policyholder questions
• Attention to detail and ability to produce quality work and maintain and update policyholder records i.e. change of address, change in policy coverage, etc.
• Ability to provide remarkable customer service in all interactions with agents and associates.
• Ability to handle multiple computer applications in a fast-paced collaborative team environment, experience with Microsoft Office software.
• Thrives on accountability to your team, your work and your schedule.

If selected for a role that requires licensing, you must obtain and maintain state licensing which include successfully completing all applicable licensing exam(s) and background checks required of various state(s), and obtain continuing education requirements.

State Farm recently implemented new pre-employment assessments. Candidates who have previously taken an assessment may be asked to participate in additional testing. PM22 #SFPL

Please see job description

PI237499019

Last updated : 2024-03-04