Customer Service/B2C Fulfillment

Location: Bloomington, IL, 61701

Beer Nuts Brand Snacks is seeking a Customer Service/B2C Fulfillment position. This person is responsible for ensuring customer satisfaction by providing excellent customer service and timely order fulfillment. The ideal candidate will have experience in B2C fulfillment, receiving customer order, picking and packing products, shipping, delivery, and return processing, as well as a strong customer service background. The primary goal of fulfillment is to ensure orders are addressed in a timely manner and great customer service. The successful candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment. Attention to detail and the ability to multitask are also essential.

Essential Duties and Responsibilities:

• Processing customer orders and ensuring timely delivery
• Handling customer inquiries and resolving issues in a timely and professional manner
• Processing returns and exchanges
• Working closely with the warehouse team to ensure accurate inventory levels and timely order fulfillment
• Providing feedback to management on customer trends and issues
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Process sample orders
• Maintain documentation of Quality control and Shipping complaints
• Follow-up with customer inquires in a timely manner
• Prepare and pack online orders for shipment
• Tracking inventory, keeping accurate records, packing, printing shipping labels, postage and inspecting goods received for damage.
• Answer phone calls, and provide online customer service.

• High school diploma or GED equivalent preferred
• Computer experience: Typing skills, Internet, Excel, Microsoft Teams, Shipstation, and Shopify experience a plus
• 2 years Shipping and Customer Service experience preferred
• 2 years Inventory experience
• Must be able to stand for long periods of time
• Must be able to lift 55 pounds
• Ability to be a team player
• Possesses strong communication, organization, multi-tasking, and attention to detail
• Must be dependable and reliable