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Stanford Hotels Corporation
Boca Raton, FL | Full Time
$27k-35k (estimate)
6 Days Ago
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Hilton Boca Raton Suites
Boca Raton, FL | Full Time
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Front Desk Agent
Apply
$27k-35k (estimate)
Full Time 6 Days Ago
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Stanford Hotels Corporation is Hiring a Front Desk Agent Near Boca Raton, FL

** Front Desk Agent**

**Job Category****:** Front Office **Requisition Number****:** FRONT005693 Showing 1 location **Job Details**

**Description**

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the fronk desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Job Description

* Welcome and register guests expeditiously, provide information to guests as needed, obtain indentification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

* Check departing guest out of the the hotel as per hotel procedures.

* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

* Resolve guest problems and complaints

* Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.

* Deliver and maintain Hilton's Brand Standards.

Job Requirements

* Applicants must possess excellent customer service and computer skills

* Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays

* Ideal candidate has previous OnQ and hotel experience

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to elizabeth.levin@hiltonboca.com or call 561.852.4007 to let us know the nature of your request.

**Qualifications**

**Skills**

**Required**

**Customer Service** *Some Knowledge* **Preferred**

**Multi-Tasking** *Some Knowledge* **Problem Solving** *Some Knowledge* **Time-Management** *Novice* **Detail Oriented** *Some Knowledge* **ONQ** *Some Knowledge* **Behaviors**

**Preferred**

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

**1-2 years:** Customer Service or Hospitality Industry

**Licenses & Certifications**

Job Summary

JOB TYPE

Full Time

SALARY

$27k-35k (estimate)

POST DATE

04/24/2024

EXPIRATION DATE

05/13/2024

WEBSITE

stanfordhotels.com

HEADQUARTERS

SAN FRANCISCO, CA

SIZE

200 - 500

FOUNDED

1987

CEO

LAWRENCE LUI

REVENUE

$10M - $50M

INDUSTRY

Accommodations

Related Companies
About Stanford Hotels Corporation

Stanford Hotel Corporation is a hospitality management company with a highly specialized approach to property development. We see each property and its specific needs and create solutions to maximize its performance. Our Development and Management style equips us to focus on high profile, full-service franchise brands as well as other projects that leverage our collective experience. From Real Estate Development to Food and Beverage this depth of knowledge grows full service, successful hospitality brands. Marriott/Starwood and Hilton trust us because of our solid operational infrastructure a...nd consistently high performing track record. We have a strong capital structure as well as long-standing relationships with major financial institutions including HSBC and Wells Fargo. We are headquartered in San Francisco where we oversee properties throughout the country. More
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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

Hilton Boca Raton Suites
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If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

12/11/2021: Atlanta, GA

A Front Desk Agent ensures customers receive the best service possible from the property.

02/10/2022: Fayetteville, AR

Some front desk agents served a hotel associate apprenticeship.

01/05/2022: Albany, GA

The front desk agent can check different guest queries, they can check different problems and various complaints.

12/01/2021: Richmond, VA

The front desk agent can also post charges towards a guest account.

01/11/2022: Cleveland, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

12/09/2021: Johnstown, PA

Desk Clerks typically study at similar levels compared with Front Desk Agents.

02/05/2022: Portland, ME

Make checklists and to-do lists.

11/30/2021: Saint Paul, MN

Seek Out Hospitality Skills Training Opportunities.

01/27/2022: Pensacola, FL

Finally, Add A Summary Or Objective Statement.

01/17/2022: Fort Worth, TX

Step 3: View the best colleges and universities for Front Desk Agent.

Calvin University
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New York University
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