67 Front desk agent Jobs in Boca Raton, FL
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B. F. Saul Hospitality Group is Hiring a Front desk agent Near Boca Raton, FL
Responsibilities
Guest Service : Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service.
Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
Financial Results and Cost Control : Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities.
B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self / Workload Management : Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B.
F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
Safety / Risk Management : Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.
Follows all B. F. Saul Company Hospitality Group procedures for guest / team member incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience :
- High school diploma or GED required.
- 1 years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed.
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M / F / Vet / Disabled
Benefits
At B. F. Saul Company Hospitality Group, we recognize that the achievement of our goals begins with our team members. Taking care of our team members is the best way to ensure that they deliver the service and experience to our guests that we promise in Our Big 3.
Our benefits start with the basics of having weekly paychecks to enable our team members to manage their finances. For longer term planning, we have a 401(k) program that is the best in the industry.
We offer a 3 : 1 match on contributions up to 2%, meaning that if a team member contributes 2% of their income, we contribute 6%! We realize how important planning for retirement is, and we provide the support and financial matching to help do that.
Well-Being
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Flexible Leave and Vacation Policy
Long Term Planning
- 401(k) Program
- Paid Life Insurance
- Tuition Reimbursement
Team Member Programs
- Our Big 3 Mission Statement Leaders of the Month / Year
- Annual Performance Appraisals and Wage Increase Opportunities
- Annual Team Member Banquets
- Annual Team Member Engagement Survey
- Discounted Room Rates for Team Members, Family and Friends
Last updated : 2024-04-27
Job Summary
Full Time
$27k-36k (estimate)
10/19/2023
05/08/2024
bfsaulhotels.com
Bethesda, MD
100 - 200
Related Companies
The job skills required for Front desk agent include Guest Service, Cash Handling, Billing, Planning, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk agent positions, which can be used as a reference in future career path planning. As a Front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk agent. You can explore the career advancement for a Front desk agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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