Renaissance Boca Raton Hotel, always aspiring to deliver LIFESTYLE experiences: Elegance, Sophistication, Style.

At Renaissance Hotels, you are welcomed to join a driven and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. We are now in search for our next Front Desk Supervisor that can be as EXCITED as we are while we embark on this NEW partnership with the exclusive MEAT MARKET Restaurant Chain!

Come and join the Renaissance Boca Raton Hotel and the Meat Market’s Dynamic duo and experience the potential of What’s Great Now. A sexier, more glamorous take on the traditional steakhouse. Recognized with raving reviews by the Palm Beach Post, Miami New Times, and Sun Sentinel, re-enforcing its Motto with words like Sexy, Enchanting, Stylish, Hot, and Glamourous.

You will be a part of much more than an ELEVATED experience to our guests and clients. This opportunity is for someone ready to set the Hotel apart from all others in the area!

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You’ll Be Doing

Guest Services:

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns, ensuring prompt resolution.
• Coordinate with other hotel departments to fulfill guest requests and special arrangements.

Staff Supervision:

• Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.

Problem Resolution:

• Handle difficult or complex guest situations and escalate as necessary.
• Ensure guest privacy and security protocols are followed.
• Assist in Implementation of effective strategies to minimize guest complaints.

Training and Development:

• Provide ongoing training to front office staff on guest service standards and procedures.
• Foster a positive and collaborative work environment.
• Assist in the onboarding and training of new employees.

What You Bring:

• High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
• Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits:

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Boca Raton, FL 33431 (Preferred)

Work Location: In person