Job Requisition: REQ2424
Employment Type: Full-Time
Shift: Days
Hours Per Week: 40 hours

Hiring range: $21.03 - $28.13
The actual compensation for this position will be determined based on experience and other factors permitted by law.

We are looking for a skilled Service Desk Representative to provide fast and effective support to our clients. As a Service Desk Representative, you will be required to respond to queries over the phone and email, assess and diagnose computer hardware and software problems, and implement effective solutions. To ensure success as a ServiceDesk Representative, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled ServiceDesk Representative provides fast and effective support over the phone, remote access or in person.

Responsibilities

• Responding to client support queries.

• Providing support in person, over the phone, or via remote access.

• Diagnosing issues with computer software, peripherals, and hardware.

• Running software diagnostic tools and physically inspecting hardware systems.

• Talking to clients through basic problem-solving processes.

• Providing basic computer training.

• Installing and upgrading hardware and software systems.

• Writing training manuals.

• Following up with clients.

• Completing support tickets.

Education:

• Associate's or bachelor's degree in computer science, information technology, or a similar field.

• At least two years' experience in an IT end-user support role or IT Service desk

• Must have valid NYS Driver License

Requirements:

• Knowledge of computer hardware systems, including circuit boards, memory modules, and processors.

• Knowledge of computer software systems, including databases, office applications, and operating systems.

• Excellent analytical and diagnostic skills.

• Knowledge of help desk software and remote-access systems.

• High-level communication skills.

• Ability to troubleshoot complex hardware and software issues.

• Patience and understanding.