17 Customer Service Representative - CSR Jobs in Carmel, IN
St. Louis Group is Hiring a Customer Service Representative - CSR Near Carmel, IN
Principal Function: The Customer Service Representative is responsible processing orders and effectively communicating with customers and colleagues.
Essential Duties and Responsibilities: Duties include, but are not limited to:
1. Receives customer purchase orders (POs), verifies price, and requests material allocations.
2. Following the established Standard Operating Procedures (SOPs), completes sales order processes accurately and efficiently, including but not limited to entering the orders into the VISCO software, creating and sending shipping documents to the specified warehouses and to the customers, working with freight brokers to locate appropriate carriers, contracting with carriers for prepaid transportation needs, tracking orders to ensure on-time pick-ups and deliveries, creating and executing contingency plans when on-time delivery is not possible, and invoicing the customer/agent once the order is complete.
3. Arranges freight for orders, keeping in mind both cost and reliability.
4. Communicates with inhouse personnel to obtain the allocation lot number and location of materials for each order.
5. Provides Sales Order (SO) confirmations to customers and inhouse personnel.
6. Communicates with Sales Representatives to confirm accurate pricing and commission amounts, and determine contingency and customer communication plans, if a problem occurs with either the materials or shipping process.
7. General admin duties such as but not limited to: taking care of plants or straightening magazine to maintain the reception area, break room and supplies. Collect, sort, distribute or prepare mail, messages or courier deliveries. Greet persons entering the establishment, determine the nature and purpose of the visit and direct or escort them to specific destinations. Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages or schedule appointments. Proofreading (PO's, new customer documents, emails to customers, facilities), transcribing handwritten information (new customer documents, purchase orders, mail), operating a calculator and computer to work with invoices, and other documents.
8. Responds to customer requests and requests from inhouse personnel in the manner prescribed in the Standard Operating Procedures (SOPs).
9. Assists the Accounting Department with invoicing and freight questions.
*In lieu of offering direct health insurance, we provide each regular, full-time employee with a supplemental income stipend.
Job Summary
Full Time
$36k-45k (estimate)
03/25/2024
05/09/2024
The job skills required for Customer Service Representative - CSR include Customer Service, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - CSR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - CSR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative - CSR positions, which can be used as a reference in future career path planning. As a Customer Service Representative - CSR, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - CSR. You can explore the career advancement for a Customer Service Representative - CSR below and select your interested title to get hiring information.
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