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Fishers Licensed Insurance
About Us:
At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.
At Foundever, experience is everything:
An award-winning culture built on 35 years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.
We pay for your training, testing, and insurance licensing!
Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations
The primary function of the position is to receive, review and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. *About 30% of all calls are billing related - and military pay days fall on the 1st and 15th of each month. We see a significant amount of billing calls on/around those days. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.
Skills, Knowledge, and Abilities:
Benefits:
Requirements:
Must live within 100 miles of the Fishers site: 9861 E 121st St, Fishers, IN 46037
As a note for work-at-home positions, we require the minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.
Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.
Military Friendly
Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Get to know us at www.foundever.comand connect with us on Facebook, LinkedIn and Twitter.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Work setting:
People with a criminal record are encouraged to apply
Work Location: Remote
Full Time
$37k-47k (estimate)
08/18/2023
05/12/2024
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An Insurance Customer Service Representative acnowledges and direct customer’s requests for additional products or services to appropriate licensed representatives.
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Completes customer’s transactional requests as provided by caller.
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Document their exchanges with clients, often using customer relationship management software.
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Career tips from people on Insurance Customer Service Representative jobs
Insurance Customer Service Representative needs a high school education, on-the-job training and several soft skills.
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They must be able to cope with a fast-paced work environment.
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Should have the willingness to provide assistance.
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