"Develops and maintains favorable relationships with new and existing clients in order to increase revenue. Ensures that organizational goods or services consistently meet client needs. May be responsible for providing sales quotations as well as sustaining and renewing client contracts. May require a bachelor's degree in area of specialty or previous experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
(Develop and maintain relationship to increase sales within accounts. Typically has specific accounts to manage and grow. Plan sales programs and overcome objections. Identify influences for customer buying behavior, assist negotiations. Identify new accounts or prospects where possible.

Organization Core Values

Humanity – People, Respect, Teamwork, Community, Kindness

Excellence – Quality Work, Integrity, Responsibility, Accountability, Exceptional

Evolving – Curious, Forward-Thinking, Adapting, Changing, Flexible

Development – Grow, Create, Learn, Expand, Advance

Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working

Responsibilities (Fill out responsibilities of the job)

Internal Description

An account manager is responsible for managing and maintaining relationships with existing clients or customers of a company.

Responsibilities

• Build and maintain strong relationships with existing clients or customers
• Ensure that customer needs and expectations are met or exceeded.
• Conduct research to identify potential customers and generate sales leads.
• Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
• Develop and implement account strategies and plans to maximize revenue and profitability from existing accounts.
• Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
• Work collaboratively with the sales team to develop and implement sales strategies and tactics.
• Maintain accurate and up-to-date customer information and sales data in the company's customer relationship management (CRM) system.
• Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits to customers.
• Meet or exceed monthly and quarterly sales targets.
• Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
• Continuously evaluate and improve sales processes to increase productivity and efficiency.
• Site surveys
• Assist with the development and maintenance of client relationships

Requirements

• Excellent written and verbal communication skills
• Ability to problem solve and be solutions oriented
• Highly detailed with strong organizational and time management skills
• Understanding computer software, especially CRM systems and sales software
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships

Work Schedules and Arrangements

• Onsite position
• Hours
  • 830am-530 Monday through Friday

About AlphaGraphics

AlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. AlphaGraphics provides virtually any visual representation a company will need. We fulfill at break-neck speeds without losing that personal touch.

The AlphaGraphics Boise location is part of a larger organization called Speedy CPS. Speedy CPS has multiple locations in Utah, Idaho, Wyoming, and Montana.

Benefits:

• Health Insurance
• Dental and Vision Insurance
• Retirement account matching
• Employee discount
• Paid time off
• Holiday Schedule including your Birthday